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Title: Independent Contractor – CPT-11100 Digital Correspondence Agent/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The client is seeking a Business Support Virtual Assistant to manage customer correspondence, email processing, and chat support operations for a property management organization.

The VA will handle high-volume written communication, provide professional customer support through chat and email channels, and assist with digital administrative processing tasks. This role requires excellent written English, strong multitasking ability, and the capacity to work overnight EST hours after training completion.

The ideal candidate is dependable, proactive, highly organized, and comfortable processing large amounts of digital information daily.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Digital Correspondence & Customer Support

Produce professional written correspondence through email and chat support channels.
Respond to customer inquiries using proper grammar, punctuation, and professional tone.
Provide customer service support during designated business hours.
Ensure all communication aligns with client satisfaction and service standards.

Email & Data Processing

Process a high volume of digital correspondence and emails daily.
Maintain accurate handling and organization of customer communications.
Assist with administrative data entry and digital record management.
Work efficiently within performance and productivity metrics.

Administrative & Operational Support

Utilize Microsoft Office tools for communication and reporting tasks.
Navigate web-based internal systems and client software platforms.
Support team operations through reliable attendance and collaboration.
Assist with additional administrative tasks as assigned.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

Strong English reading, writing, and speaking skills required.
Excellent written communication with proper grammar and punctuation.
Prior customer service, administrative support, or chat/email support experience preferred.
Comfortable handling high-volume digital processing tasks.
Strong multitasking and organizational skills.
Typing speed of at least 35 WPM preferred.
Reliable, self-motivated, and detail-oriented.
Flexible and dependable with overnight work schedules after training.
Ability to work independently while maintaining productivity goals.

Work Schedule

Communication: Outlook, Microsoft Teams
Productivity: Microsoft Office Suite
Forms & Documentation: Microsoft Forms
Internal Software: VANTACA (client training provided)
Data Processing: Web-based platforms and digital correspondence systems

Work Schedule

Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday through Friday for Training (4-weeks); Sunday through Thursday for Regular Schedule
Daily Working Time: 8 AM to 5 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry-Junior Level
Contracted Hours per Week: 40 hours/week
Daily Working Time: 8 AM-5 PM EST
Scheduled Working Days: Monday-Friday (during 4-weeks training) then Sunday-Thursday (regular schedule)
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B (native or near native accent required)
REGION PREFERENCES: Philippines and/or Mexico

What we offer

Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!

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Support IT Support Specialist at Duetto

Provides tier 1 and tier 2 technical support to EMEA employees, managing user access, endpoint deployment, and IT troubleshooting across multiple platforms.

Mid Remote Posted about 18 hours ago RemoteFirstJobs Product

What this role involves

Duetto’s EMEA team is growing — and this role is how we keep everyone running smoothly across time zones, platforms, and devices. As IT Support Specialist, you’ll be the go-to technical resource for EMEA-based employees: handling everything from day-to-day troubleshooting and access management to endpoint deployment and the process documentation that makes IT support scalable as the organisation grows. You’ll work closely with the Senior IT Lead and InfoSec team, operate with a high degree of autonomy, and build the repeatable, well-documented workflows that serve not just today’s team but the company we’re becoming.

What Makes Us Different?

What You’ll Be Doing

You’ll provide tier 1 and tier 2 technical support across Windows, macOS, and mobile platforms — troubleshooting software issues across Google Workspace, Microsoft 365, Zoom, Slack, and Duetto’s internal tools, and resolving authentication and SSO issues with Okta and other identity platforms.
You’ll manage user accounts, group memberships, and application access permissions across multiple platforms — processing access requests, maintaining accurate asset inventory, and coordinating with the Senior InfoSec Lead on compliance and access reviews.
You’ll deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar), troubleshoot endpoint compliance issues, perform remote hardware triage, and support mobile device setup and configuration across the EMEA region.
You’ll support new hire onboarding and employee offboarding processes across EMEA — setting up and configuring laptops, monitors, peripherals, and mobile devices, primarily via remote or shipped configuration.
You’ll establish and continuously improve help desk workflows, ticketing procedures, and SLA standards for EMEA — developing knowledge base articles, user guides, and self-service resources that reduce support burden and empower users.
You’ll identify recurring issues, recommend solutions, and participate in global IT projects and system rollouts — building the documented, repeatable processes that scale with the organisation.

What We’re Looking For

You may be a good fit if you have:

5+ years of help desk or technical support experience
Working knowledge of Windows 10⁄11 and macOS
Experience with user account management in Azure AD/Entra ID or similar
Basic networking knowledge — TCP/IP, DNS, DHCP, WiFi, VPN
Experience with ticketing systems and structured support workflows
Excellent customer service skills and professional written and verbal communication
A self-motivated, autonomous working style — comfortable operating independently across a distributed, international team
The right to work in Spain or the United Kingdom

Strong candidates may also have:

Experience with MDM platforms — Intune, Jamf, JumpCloud, or equivalent
Experience with SSO platforms — Okta, Duo, Google SSO, or similar
Knowledge of Google Workspace and Microsoft 365 administration
Basic scripting knowledge in PowerShell, Bash, or Python for simple automation
Familiarity with automation tools such as Okta Workflows, Zapier, or Make
Understanding of endpoint security concepts and compliance requirements
Relevant certifications — CompTIA A+, Microsoft, Apple, or ITIL Foundation
Experience supporting a distributed, international workforce
Familiarity with Linux and basic command-line usage

Why Duetto?

Autonomy with purpose. This is a role for someone who doesn’t need to be managed — you’ll own EMEA IT support, set the standard for how it operates, and build the processes that scale with the business.
AI is how we work. Duetto is an AI-first organisation across every function — you’ll have access to tools and workflows that make you faster and more effective, and the support to adopt them as part of how you work.
Real scope from day one. You’ll be supporting a globally distributed EMEA workforce across multiple countries and time zones, with direct partnership with Senior IT and InfoSec leadership.
A company worth supporting. Duetto is the market leader in hospitality revenue management — the work you do keeps a high-growth, globally distributed team running at Duetto speed.

The Details

Location: Remote — Spain or United Kingdom
Department: IT
Reports to: Senior IT Lead
Candidates must have the right to work in Spain or the United Kingdom

Sound like you?

#LI-REMOTE

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Support Production Support Specialist at agile six

Manages helpdesk tickets and production support issues, communicates with users to resolve problems, and drives process improvements to enhance team efficiency and SLA compliance.

Mid Remote Posted about 18 hours ago RemoteFirstJobs Product

What this role involves

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where people feel valued, self-managed, and love to come to work.

The role

As a Product Support Specialist at Agile Six, you have a passion for facilitating flow. You understand that things that interrupt someone from accomplishing their goals can be incredibly frustrating and inefficient. You are able to track and manage multiple incoming issues to resolution, while communicating progress to affected parties in a clear and friendly way. You are able to empathize with a technically challenged, user of a system, as well as a senior Software Architect, and lead them to solutions they each can comprehend. You can connect dots, make recommendations based on trends and data, and drive initiatives (such as creating new intake methods or aligning our metrics and tracking mechanisms with ones that exist for other help desks in the ecosystem) to affect meaningful change from start to finish.

We’re looking for someone who knows how to work collaboratively, both internally with the team and externally with clients, stakeholders, and users. Coupled with this we’re looking for someone who is humble and constantly asks questions while also confident that everything needed can be learned.

Responsibilities

Plan, prioritize, and schedule Helpdesk activities to ensure maximum issue resolutions within committed SLAs
Record any incidents and provide support to all end users with the help of the team while documenting resolutions
In collaboration with team members and leadership, implement and iterate on enterprise level support processes, procedures, and documentation
Build a help desk work stream that supports our application’s end users and informs how to triage across the larger ecosystem
Monitor and report on key production support metrics to track operational stability and identify actionable insights to drive continuous improvement
Provide leadership within this work stream, going beyond ticket processing to shape the direction of help desk operations
Communicate issues and resolutions clearly and succinctly across all levels of the organization, using standardized language and terms
We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

Basic qualifications

8+ years of professional Helpdesk experience
- A relevant Associate’s degree will count toward 2 years of experience. A relevant Bachelor’s degree will count toward 4 years of experience. A relevant Master’s Degree will count toward 6 years of experience.
Experience creating and/or improving Help Desk standard operating procedures
Excellent written and verbal communication skills, with a strong preference for clarity and concision
A high degree of situational awareness
Strong customer service orientation
You must be able to obtain a Public Trust Federal security clearance
Has lived and worked in the United States for 3 out of the last 5 years
Some of our clients may request or require travel from time to time. If this is a concern for you, we encourage you to apply and discuss it with us at your initial interview

Additional desired qualifications

Familiarity with the US Web Design System
Experience working with government agencies
You are a U.S. Veteran. As a service-disabled veteran-owned small business, we recognize the transition to civilian life can be tricky, and welcome and encourage Veterans to apply

At Agile Six, we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. Even if you don’t meet every requirement, we encourage you to apply. We’re eager to meet people who believe in our mission and who can contribute to our team in a variety of ways.

Salary and Sixer Benefits

As a small organization and government contractor, the roles we hire for depend on the contracts we hold and the funding available. Salaries at Agile Six are tied to predefined peer groups based on the staffing plans we sell to clients. People in the same peer group are paid within 2.5% of the peer group’s salary mean, even when their project work differs.

We post fixed, non-negotiable salaries so that you know what to expect, and to remove the bias and inequity that often show up in salary negotiations. We also periodically raise the salary of all Sixers to keep pace with market conditions.

For more information about our Pay and Equity practices, please contact our Recruitment team.

The salary for this position is $132,316.

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not controlling), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “ We build better by putting people first”.

All Sixers Enjoy:

Self-managed work/life balance and flexibility
Competitive salary
Employee Stock Ownership (ESOP) for all employees!
401K matching
Medical, dental, and vision insurance
Employer paid short and long term disability insurance
Employer paid life insurance
Self-managed and generous paid time off
Paid federal holidays and two floating holidays
Paid parental leave
Self-managed professional development spending
Self-managed wellness days

Hiring practices

Agile Six is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor protected by applicable federal, state or local laws.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Unfortunately, we are unable to sponsor visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to careers@agile6.com. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.

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Support Executive IT Support at PagerDuty

Provides tier 3 white-glove IT support to CEO and senior leadership team, ensuring flawless technology operations across multiple locations and time zones.

Senior Remote Posted about 18 hours ago RemoteFirstJobs Product

What this role involves

ABOUT PAGERDUTY

THE OPPORTUNITY

Based in our San Francisco office, this position requires an onsite presence four days a week, with the flexibility for travel to provide mobile support to the executive leadership team as needed.

KEY RESPONSIBILITIES

Executive Technology Ownership

Provide Tier 3+ white-glove technical support to the CEO, C-Suite, SLT, and Executive Assistants - ensuring prompt, seamless resolution of hardware, software, connectivity, and AV issues.
Take full end-to-end accountability for the technology experience across office, home, and mobile environments for the Office of the CEO.
Proactively monitor systems, anticipate points of failure - especially during critical business cycles and travel schedules - and resolve issues before they surface.
Build and maintain detailed technical run-books and travel-ready “Go-Kits” so that executive support remains consistent and predictable regardless of location or time zone.

Meeting Reliability & AV Operations

Own the “success of the session” - conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations for board meetings, earnings calls, all-hands events, and keynote presentations.
Provide real-time, on-site technical presence during high-stakes executive meetings and events.

AI & Productivity Tools

Collaborate with IT and the wider Technology group to implement and refine AI-driven tools and agentic platforms customized for executive requirements.
Support the automation of standard executive processes and enhance senior-level decision-making through the use of intelligent technology solutions.

Technical Operations

Provision, manage, and sustain macOS and Windows environments, utilizing JAMF and Intune Autopilot for executive-level device deployment.
Manage and assist with enterprise SaaS ecosystems, including Google Workspace, Microsoft 365, Slack, Zoom, Okta, and associated platforms.
Oversee IT hardware assets, manage procurement, and ensure the swift repair or replacement of equipment.

Identity, Security & Access

Manage executive identity and access - balancing high-security requirements with low-friction daily workflows, troubleshooting authentication issues, and ensuring Okta and MS Entra best practices are maintained.
Enforce IT security policies and best practices across all executive-managed devices and accounts.
Execute timely employee onboarding and offboarding, including provisioning and de-provisioning of devices, accounts, and access.

Service Management & Collaboration

Use JIRA Service Management to triage, acknowledge, and resolve tickets in alignment with aggressive SLA standards appropriate for executive-level support.
Collaborate with IT Operations globally (EMEA, APAC, LATAM, USA) on projects, platform rollouts, and process improvements.
Participate in infrastructure upgrade cycles, technology refresh programs, and IT-wide initiatives.

WHAT YOU’LL BRING

Required Experience & Skills

5+ years of IT support experience, including a minimum of 3 years providing white-glove, dedicated support to C-Suite executives or senior leadership in a fast-paced technology environment.
Advanced expertise in macOS as the primary platform, with solid Windows proficiency in enterprise environments.
Deep hands-on knowledge of MDM platforms (JAMF and Intune), Zoom A/V hardware, and complex networking environments.
Strong proficiency administering enterprise SaaS applications - Google Workspace, Microsoft 365, Slack, Okta, and other productivity platforms.
Solid grounding in networking fundamentals: DNS, DHCP, VPNs, VLANs, and firewall configurations.
Demonstrated track record of proactive maintenance, detailed documentation, and disciplined follow-through.
Exceptional interpersonal skills - calm under pressure, decisive, and highly discreet. You understand the nuances of operating with the Office of the CEO.
Strong organizational skills and the ability to manage multiple, competing priorities in a globally distributed, fast-paced environment.
Knowledge of IT security best practices and ITIL principles.

Bonus If You Have

Experience deploying or optimizing AI productivity tools and agentic platforms for executive or high-profile users.
Demonstrated success mentoring junior IT staff, managing escalations, and improving Helpdesk workflows through automation and process optimization.
Bachelor’s degree in Information Technology or a related field.
Relevant certifications: Apple, JAMF, CompTIA A+, Network+, ITIL, or equivalent vendor-specific credentials.
Flexibility and availability to provide on-call support during critical business cycles (earnings, board meetings, major launches).

WHY PAGERDUTY

At PagerDuty, you’ll do career-defining work that matters. Here’s what being a Dutonian means:

High visibility and direct impact - you’ll support the leaders driving PagerDuty’s global strategy and execution.
Competitive pay so you share in the company’s success.
Comprehensive medical coverage starting on day one.
Generous paid time off, dedicated Wellness days, and parental leave.
Career and leadership development programs designed to help you grow.
An award-winning culture: Great Place to Work certified™, Fortune’s Best Workplace in Technology, and more.
A flexible, open environment where bringing your full self to work is not just welcome - it’s expected.

Salary Range: $95,000 - $144,100

Hesitant to apply?

Where we work

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

Your package may include:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty uses the E-Verify employment verification program.

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Support Customer Success Manager at Navan

Strategic customer success leader who manages complex client migrations, drives product adoption, and serves as trusted advisor to ensure customer satisfaction and retention.

Senior Posted about 18 hours ago RemoteFirstJobs Product

What this role involves

As a Client Success Manager, you will be a strategic partner and trusted advisor to key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&M technology to the Navan platform, ensuring a seamless and high-touch transition. You will develop strong relationships with key program stakeholders, acting as the ‘voice of the customer’ to prioritize adoption, retention, and long-term partnership over commercial focus.

What You’ll Do:

Serve as the overall owner of the client relationship and the success of the customer’s migration journey and subsequent post-sales activities.
Drive complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare..
Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators).
Develop and maintain strong, multi-level trusted advisor relationships with executive stakeholders to ensure strategic alignment and ongoing customer satisfaction.
Conduct regular health checks, Quarterly Business Reviews, and Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a focus on churn prevention.
Act as the ‘Voice of the Customer’ for internal teams (Product, Engineering, Sales) by providing feedback on platform optimization, addressing product gaps, and resolving escalations.
Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality.
Work closely with Product and Engineering on identification/tracking of enhancement requests.

What We’re Looking For:

7+ years of experience in Customer Success Management or Account Management, with a focus on client happiness and retention.
Proven experience managing complex, multi-stakeholder migration or implementation projects, in the Corporate Travel Management industry, preferably with Law firm or other professional service client industry experience.
Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations.
High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders.
Drive for results, client-focused mindset, and high attention to detail.
Bachelor’s degree preferred or similar professional experience.

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$97,500—$130,000 USD

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Support Title Assistant

Title Assistant manages administrative tasks, processes title documents, responds to inquiries, and coordinates with internal/external parties to support residential and commercial title operations.

Mid Posted about 22 hours ago RemoteOK Dev

What this role involves

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work ForÂ® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Title Assistant job family applies to a wide range of administrative or support duties that broadly support residential, commercial and/or industrial title processes. Collates and gathers information, responds to inquiries, and reviews and validates the accuracy and completeness of data. Provides customer service to external clients and field escrow offices. This role may be found in a production center, branch office, or as part of a title team. May act in a liaison role and work with multiple parties to coordinate the resolution and completion of the title process. May also be in a specialized support role that supports the title process.

Employees gains skills and experience and can complete most tasks with little instruction.

What You'll Do

Performs a wide range of administrative duties that require experience, skill and knowledge of title policies and practices.
Creates and maintains files, records and reports; monitor and track workflow
Responds to inquiries and gathers information to resolve issues and complete the title process. Communicates information and prepares documentation and reports
Communicates with internal and external groups
Other duties as assigned

What You'll Bring

High School diploma or equivalent
2+ years title industry experience
Experience with MS Office suite
Excellent verbal/written communication skills
Able to maintain professionalism and a positive service attitude at all times
Strong detail orientation
Customer service orientation
Exercises good judgment
Working knowledge of company and/or client operating systems

Pay Range: $20.34 - $27.12 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we donât simply accept individuality â we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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Support Customer Success Manager Enterprise at Heidi

Manages end-to-end customer lifecycle for enterprise healthcare clients, driving adoption and expansion of AI care platform across multi-site organizations.

Senior Hybrid Posted 1 day ago RemoteFirstJobs Product

What this role involves

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.

Based in Sydney, Melbourne, New York, or London, you’ll own a portfolio of 3 to 6 large hospital systems, health networks, and strategic healthcare organisations (250+ users each), serving as a trusted strategic partner who shapes deployment strategy, drives measurable clinical and operational outcomes, and expands Heidi’s footprint across multi-site enterprises.

This is a senior role. You’ll work closely with Implementation Specialists and Account Executives from pre-sales through to long-term value realisation, balancing strategic partnership with hands-on execution.

What you will do

Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.
Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.
Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.
Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.
Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.
Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.
Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.
Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.
Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.

What we will look for

Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).
Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.
Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.
Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.
Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.
Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.
Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.
Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.
Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

Flexible hybrid working, with 3 days in the office
Monthly $150 AUD benefit to invest in your physical and mental wellbeing
Recharge Days after major milestones and busy periods
A generous personal development budget of $1000 AUD per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
A one-time home office setup contribution
26 weeks paid parental leave for primary carers, 18 weeks for secondary carers
A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing
10 days per year dedicated to supporting clinicians in maintaining accreditation
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and welcome all applicants as we’re committed to promoting a culture of opportunity for all.

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Support Technical Success Manager Growth at CircleCI

Manages a portfolio of growth-stage customers, delivering technical guidance, designing scalable engagement programs, and creating educational content to maximize platform adoption and customer outcomes.

Mid Posted 1 day ago RemoteFirstJobs Product

What this role involves

Growth, Technical Success Manager

About the Team

Customer Success at CircleCI plays a pivotal role with our customers. The team ensures our customers are getting value from our platform and identifying ways we can help solve meaningful business problems. You’ll nurture and grow a portfolio of clients, acting as a trusted advisor and ambassador for CircleCI across one of the most dynamic segments in the company.

We believe deeply in the continued development of each team member. In joining this team, you’ll be part of a community that prioritizes growth and promotion from within. As a rapidly evolving organization, there are real opportunities for progression — and you’ll have the tools, autonomy, and support to make an impact from day one.

About the Role

We’re looking for an outstanding Growth Technical Success Manager to help lead the success and expansion or a large book of business that sits within our largest revenue assisted customer segment. This is the right role for someone with strong technical depth who loves applying critical thinking to customer problems, accelerating time-to-value, and finding scalable, high-leverage ways to drive CircleCI adoption across a high-volume book of business.

You’ll join a team of Growth TSMs responsible for customers spanning diverse industries and deployment types. Success in this role means thinking with a one-to-many mindset — using data, digital programs, and increasingly AI-assisted tooling to deliver personalized, high-impact engagement at scale. You’ll be expected to deeply understand the segment’s unique business challenges and ensure that customers’ investment in CircleCI translates to measurable, relevant business outcomes.

What You’ll Do:

Strategic Customer Management: Employ a strategic, one-to-many approach across growth customers — providing top-tier technical guidance, optimization insights, and best practices that maximize the value each customer derives from CircleCI.
Program Development & Value Acceleration: Design and deliver digital programs, office hours, and scaled touchpoints — in collaboration with the broader growth team — that drive retention, product adoption, and measurable customer outcomes.
Education & Content at Scale: Create technical educational content (videos, email sequences, webinars) and educate customers on new and existing platform features, ensuring the segment stays informed and engaged without requiring 1:1 time for every interaction.
AI-Powered Workflows: Leverage AI tools to surface usage insights, draft personalized outreach, analyze customer health signals, and automate repetitive tasks — bringing efficiency and precision to how you manage a large, diverse book of business.
Cross-functional Collaboration: Partner with Product, Sales, and Support to mitigate churn risk, relay segment-level customer feedback, and tailor communications to meet customers’ specific needs and contexts.
Continuous Improvement: Contribute to the evolution of playbooks, tooling, and program design by sharing learnings from the segment and staying current on CI/CD trends, platform capabilities, and emerging customer success practices.

What You’ll Bring:

4+ years of experience in B2B customer success, technical support, or account management, including 2–5 years in technical or customer-facing roles within software or technology.
Solid technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies; proficiency in Git and GitHub is a plus.
Demonstrated ability to meet or exceed revenue growth and retention targets, with the strategic instincts to identify risk and expansion signals across a large customer base.
AI fluency — actively using AI tools (e.g., Claude, ChatGPT, Copilot) in day-to-day workflows to draft communications, analyze data, surface insights, or scale customer engagement.
Proficiency in customer success and support tooling such as Zendesk, HubSpot, Vitally, and Mode; comfortable navigating multiple systems and drawing actionable conclusions from data.
Exceptional written and verbal communication skills with the ability to translate technical value into business impact for a range of audiences.

Bonus Skills (Nice to Have)

Previous exposure to competing CI/CD platforms (GitHub Actions, Jenkins, GitLab CI, Buildkite) or DevOps tooling beyond CircleCI.
Experience building or contributing to scaled digital CS programs (onboarding sequences, nurture campaigns, community channels).
Background in technical content creation: instructional videos, email sequences, webinars, or documentation.
Familiarity with prompt engineering or building AI-assisted workflows to automate or augment customer success activities.

United States Base Pay Range

$84,500—$105,500 USD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold

Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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Support Security Customer Success Engineer at Wrike

Technical security advisor who resolves security concerns for customers, supports sales teams with security objections, and bridges communication between security org and customer base.

Mid Posted 1 day ago RemoteFirstJobs Product

What this role involves

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey.

You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.

Your Impact:

Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

Your Qualifications:

3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
Experience handling customer objections and guiding security-related discussions in a business-focused way
Solid understanding of cloud security principles
Knowledge of data privacy regulations such as GDPR and CCPA
Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
Ability to manage multiple priorities effectively in a fast-paced environment
Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
English spoken and written skills - advanced level

Standout Qualities:

Experience with RFP automation platforms such as Loopio or Responsive
Familiarity with the Collaborative Work Management (CWM) space
Deeper experience in customer-facing security roles within SaaS organizations
Strong consultative approach with the ability to position security as a business enabler
Proactive mindset with a focus on continuous improvement and cross-functional collaboration

Team Dynamics:

Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.

Our Work Style:

Customer-facing and highly cross-functional role partnering with Security, Sales, and Customer Success teams
Fast-paced environment with multiple concurrent customer engagements and priorities
Use of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responses
Focus on collaboration, continuous feedback, and process improvement

Why Join Wrike?

18 Company Holidays + Paid Vacation
Parental Leave: 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Medical, Dental & Vision Insurance (Employees + Dependents)
Employee Assistance Program (EAP)
Life Insurance Plan

What’s Next?

Intro call with a Recruiter
Technical interview
Cultural interview

Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.

#LI-AC1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗 Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

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Support Senior Customer Support Engineer at Collibra NV

Investigates complex customer-reported software issues, identifies root causes, and collaborates with engineering teams to resolve defects and improve platform observability.

Senior Hybrid Posted 1 day ago RemoteFirstJobs Product

What this role involves

Joining Collibra’s Customer Support team

Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.

As an engineer, you will focus on the edge cases, the “what if”. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them.

This is a hybrid role based in our New York office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Senior Customer Support Engineers at Collibra are responsible for

Analyzing complex customer issues to determine the root cause.
Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.

You have

Professional experience including the following:
- 4+ years in a customer facing role, ideally in a SaaS environment
- Analytical and methodical problem solving skills
- Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
- Experience troubleshooting web-based applications
- Experience with Java and REST API
- Experience working closely with software developers
Knowledge of certificates - SSL, SSO, PostgreSQL preferred.
Experience maintaining software running in production.
A bachelor’s degree or equivalent work experience is required.
This position is not eligible for visa sponsorship.
Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

You are

An investigator, excited by the challenge of looking for bugs and resolving them.
Focused on quality and knowledge of “how” something works, especially what to test in order to execute change with confidence.
Comfortable speaking and writing in English. We are a global team!
Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues.
Motivated by the challenge of scaling a growing company.
Collaborative - we work cross functionally with many other teams.

Reporting to Collibra’s Manager, Customer Support your measures of success are

Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.

Compensation for this role

The standard base salary range for this position is $116,000.00 - $145,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

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Support Customer Service Representative at ABC Legal Services

Responds to customer support tickets and phone calls, resolves order issues, and documents problems for a legal services company.

Junior Remote Posted 1 day ago RemoteFirstJobs Product

What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana.

Key Responsibilities:

Respond to customer support tickets, including answering questions and resolving issues related to existing orders
Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
Document issues in Confluence
Visit court dockets for information on case filing and occasionally pull filed papers
Perform other job-related duties as assigned

Qualifications:

High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
Document manipulation experience
Ability to read, write, and speak English
Ability to transcribe information, review an order, investigate issues and implement solutions
Ability to perform repetitive tasks with accuracy
Ability to maintain a high level of work product in often stressful situations
Ability to anticipate issues and circumvent them
Ability to implement new processes and changes and improve performance
Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

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Support Product Support Engineer at Ashby

Diagnoses and resolves technical issues for customers, troubleshoots integrations and APIs, and collaborates with engineering to improve product documentation and platform capabilities.

Mid Remote Posted 1 day ago RemoteFirstJobs Product

What this role involves

Hello! I’m Allie, Head of Support here at Ashby. I’m excited to share that we’re hiring a Support Engineer in North America! 🎉

About this Role

As a Support Engineer, you will be at the center of providing an excellent experience to customers by diagnosing and resolving technical issues ensuring a high level of customer satisfaction through effective communication and problem-solving. You will assist with investigating and resolving technical issues that come to Support while identifying patterns in customer inquiries to drive product improvement, as well as opportunities to enable our Support team on technical concepts. Your knowledge of integrations and platforms will be key to your success, as you’ll leverage this expertise to address customer inquiries related to system integrations, data flow, and product functionality. You’ll be a key contributor to our documentation and enablement strategy while collaborating with Engineering and Support to address complex issues.

Role Responsibilities:

Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers. Provide comprehensive support regarding the investigation of integration issues, API inquiries, and bug reports.
Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues. Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.
Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.
Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.
Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.
Continuous Improvement: Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements.
Support Enablement: Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.

Role Requirements:

Technical Expertise: Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Detail-oriented when documenting reproduction steps and consolidating relevant information to report technical issues internally.
Customer-Focused: A passion for delivering outstanding customer service and a commitment to ensuring a positive customer experience.
Team Collaboration: Ability to work effectively within a team and independently, with a proactive approach to solving problems.
Adaptability: Comfortable working in a dynamic environment with the ability to adapt to product updates and processes improvements quickly.

You Should Apply If:

You have a strong technical background, particularly in API integrations, and enjoy solving complex problems by analyzing logs and code.
You are passionate about helping customers and providing a top-notch support experience.
You have excellent communication skills and can convey technical information clearly to various audiences.
You thrive in a collaborative environment and enjoy working closely with engineering teams.
You are proactive, detail-oriented, and always looking for ways to improve processes.

You Should Not Apply If:

You do not have a strong technical background or experience in technical troubleshooting.
You are not comfortable with asynchronous collaboration or communicating in a thoughtful way with Customers, Support Team Members, or Engineers.
You are not comfortable communicating with customers or explaining technical concepts in simple terms.
You are not adaptable to changing environments and new technologies.
You do not have a passion for customer-facing interactions and providing a great customer experience.
You value in-office culture for motivation; this role is remote (given our office is in San Francisco) so we’re seeking self-starters!

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we’re proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:

We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).
We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we’re built accordingly.

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

Intro Call with Recruiting - 30 Minutes
Take Home Assessment - 1 week to complete
Hiring Manager Interview - 45-60 Minutes
Virtual Onsite - 120 Minutes

Benefits

Competitive salary and equity.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

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Support Medical Information Specialist at EVERSANA

Responds to product information requests, handles adverse event reports, and translates medical communications for healthcare providers and patients in a multilingual call center environment.

Junior Remote Posted 1 day ago RemoteFirstJobs Product

What this role involves

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK

Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
Disseminate drug information either verbally or by written correspondence.
Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
Medical Writing
On-call responsibilities on an as assigned basis.
All other duties as assigned.

EXPECTAT IONS OF THE JOB:

Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
Place of Work: Home Office or European Hub Office
Hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri
Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
Education: Life Sciences or healthcare degree or equivalent
Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential.
Strong translation skills.

PREFERRED QUALIFICATIONS:

Education: Preferred Pharma D / M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,
Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
Language skills: fluent English along with Native Spanish.
Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude.
Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

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Support Bilingual Success Lead at Great Minds

Bilingual implementation specialist who researches, writes, and revises content supporting educator adoption of curriculum products across Texas schools.

Mid Posted 1 day ago RemoteFirstJobs Product

What this role involves

Description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products— Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.
Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.
PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

The Bluebonnet Learning Bilingual Success Lead - Texas supports Great Minds in its mission to foster effective implementation of all curriculum products. This role is responsible for researching, writing, reviewing, and revising content that supports the implementation efforts of current and potential users of Great Minds-supported curricula. The Success Lead will develop professional learning experiences in alignment with best practices for adult learning. The Success Lead will also plan and lead associated internal learning and development on the developed professional learning experiences.

This role is an exceptional opportunity for an experienced educator, instructional coach, curriculum developer, or school leader who possesses K-5 SLAR knowledge and pedagogical expertise, passion for high-quality, knowledge-building curriculum, and the belief that every child is capable of greatness. While the work is remote, this will also be a highly collaborative position, necessitating a strong sense of teamwork and cooperation.

Responsibilities

Design high-quality professional learning aligned to project vision and Bluebonnet Learning (Aprendizaje Bluebonnet SLAR K–5 & TEKS) standards
Partner with the Texas Implementation Services team and collaborate cross-functionally to meet service development milestones
Develop multi-year, equity-centered learning sequences (synchronous and on-demand) for teachers and administrators
Create and contribute to professional learning resources (e.g., videos, facilitator guides, participant materials)
Support internal learning experiences that prepare field-facing teams to deliver services effectively
Apply an iterative design process informed by participant feedback and quantitative/qualitative data
Ensure accessibility standards and visual design needs are met
Maintain deep knowledge of Great Minds curricula and professional learning design
Communicate proactively, meet deadlines, and approach challenges with a solutions mindset
Foster a strong Great Minds culture grounded in trust, collaboration, and quality
Support district implementation of Aprendizaje Bluebonnet SLAR and serve as LIFT District Coach for assigned districts
Perform other duties as assigned

Requirements

Requirements

Holds the following Texas Certifications:
- Generalist (EC-6)- required
- Bilingual Education Supplemental (EC-6) - Spanish - required
- English as a Second Language Supplemental - preferred
- Principal (EC-12) - preferred
At least 5 years of experience developing professional learning content. This may include designing and writing in-person or virtual PD workshops, coaching tools and resources, and/or digital professional development courses
School or district leadership experience (required)
Extensive content knowledge in Spanish Language Arts and Reading (SLAR) and Reading Language Arts (RLA) TEKS, including foundational literacy
At least 3 years of experience facilitating professional development workshops for teachers and administrators
At least 1 year of experience supporting and leading implementation of Texas Education Agency OER instructional materials (“COVID Emergency Response” or “Bluebonnet Learning)
Extensive, expert knowledge of pedagogical approaches
Unmatched communication, writing, and editing skills

Attributes

Deep content and pedagogical knowledge as they relate to improving instruction and leadership at all levels of a school system
Extensive knowledge of public, charter, and private schools as well as the regional priorities, laws, and influences that impact education
Passion for and commitment to the importance of high-quality, knowledge-rich curriculum
Commitment to high standards, instructional quality, and continuous improvement for oneself and others
Receptivity to feedback with a focus on reflective practice
Highly collaborative with the ability to consistently exhibit diplomacy, tact, and integrity
Appreciation for the challenges and victories faced everyday by educators and their leaders working toward improving student learning outcomes
Empathy, curiosity, and the desire to continually grow as a learner
Deep belief that every child is capable of greatness

Required Education

Bachelor’s degree
Preferred: Master’s degree in curriculum and instruction and/or administration

Status

Full-time

Location

Remote
Future travel (~20%) may be required
Must live in Texas or adjacent to the region

The base salary range for this position is $90,000-$100,000, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations.. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check and provide declaration of COVID-19 vaccination status. We do not require COVID-19 vaccination as a condition of employment; however, your vaccination status could impact your ability to perform this role at certain client sites.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

#LI-Remote

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Support Senior Product Support Engineer at Primer

Senior support engineer handles technical support tickets, troubleshoots complex API issues, mentors junior team members, and advocates for customer needs across product and engineering teams.

Senior Remote Posted 1 day ago RemoteFirstJobs Product

What this role involves

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we’re building the payments layer the world’s best companies rely on.

Watch our showcase >

Read up on our $100m Series C

Learn more about our culture >

What will the role involve?

Please note: we are looking for someone to work UTC 7 - 9 timezone.

Become a key Senior member of our growing Support Engineering team at Primer
Scope the future of Support by advocating internally on priorities, strategy and roadmaps
Handling tickets and support requests from merchants
Translating business requirements into technical solutions, and translating complex technical concepts into simple language.
Creating first-class documentation for both merchants and internal teams.
Conducting quality assurance and mentoring junior team members.
Work with leadership to implement internal Support frameworks and processes.
Speaking with our customers face-to-face and over video calls
Be an internal ‘Voice of Customer’: Represent our customers and be their advocate, using their feedback to prioritise tasks and projects.
Collaborating and working closely with our Product, Engineering, Sales, Customer Success and Operations teams to respond to merchant requests.
Reading and comprehending code across our JavaScript, SQL, Python, React or TypeScript stacks is highly desirable.

What are we looking for?

Previous experience in a customer facing role with a complex API product, ideally in payments, or B2B.
Complete understanding of what it takes to provide outstanding Customer Support, end to end, as well as a passion for building a fantastic ‘Support Experience’ - i.e. writing clear documentation, collaborating in tickets etc.
Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process.
Ideally experience working on On-Call and on Incident Management processes, and in drafting Status Page updates.
An understanding of software testing and wider infrastructure, and a good understanding of the entire development process (design, development and deployment).
Experience working in a fast-paced and scaling environment, with shifting priorities and last-minute developments. You can assess urgency, complexity and impact, when deciding the priority of a request.
Highly motivated self-starter who values autonomy and getting things done.
Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike.
Confidence and ease in working with technical and non-technical counterparts at some of the largest merchants.
Empathy, and the ability to see things from the customer’s perspective.
Creativity and improvisational skills. Great negotiator, and the ability to achieve consensus and know when to compromise.

Our engineering teams work fully remotely and operate within local timezones - if you are not based in the above countries listed but would still like to apply please let us know in your application

🚫 You may not like it here if:

You enjoy working in an office-setting, we are remote-first and always will be!
You are not comfortable with shifting context and navigating ambiguity

✅ A typical interview process

An initial intro call with a Talent Partner
An interview with the Hiring Manager
Challenge Stage - Contextualised to the role
A final, values-alignment interview

What’s the culture like at Primer?

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

🌍 We are fully remote and globally distributed; and have been since day one

💰 Competitive share options

🌴 Uncapped holiday, with 25 days minimum to be taken

🗣️ Co-working space access

📅 Workations & Company Retreat

💻 The best equipment for your role

🏠 £500 towards your home office setup

🔎 Generous learning budget

🏥 Private Medical Insurance

📈 A broad set of additional perks and benefits ( depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply.

You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.

Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

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Support Customer Success Manager Enterprise at Heidi

Manages end-to-end customer lifecycle for enterprise healthcare clients, driving adoption, clinical outcomes, and expansion across multi-site deployments.

Senior Remote Posted 1 day ago RemoteFirstJobs Product

What this role involves

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.

What you will do

Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.
Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.
Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.
Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.
Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.
Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.
Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.
Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.
Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.

What we will look for

Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).
Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.
Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.
Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.
Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.
Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.
Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.
Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.
Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

Flexible hybrid working, with 3 days in the office
Monthly $150 AUD benefit to invest in your physical and mental wellbeing
Recharge Days after major milestones and busy periods
A generous personal development budget of $1000 AUD per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
A one-time home office setup contribution
26 weeks paid parental leave for primary carers, 18 weeks for secondary carers
A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing
10 days per year dedicated to supporting clinicians in maintaining accreditation
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!

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