This is a remote position. Location: Currently remote; may transition to onsite in the futureSpektra Systems is seeking a Customer Success Specialist to drive seamless onboarding, customer adoption, and long-term success for SaaSify customers in a US PST support environment.

• Duetto’s EMEA team is growing — and this role is how we keep everyone running smoothly across time zones, platforms, and devices. As IT Support Specialist, you’ll be the go-to technical resource for EMEA-based employees: handling everything from day-to-day troubleshooting and access management to endpoint deployment and the process documentation that makes IT support scalable as the organisation grows. You’ll work closely with the Senior IT Lead and InfoSec team, operate with a high degree of autonomy, and build the repeatable, well-documented workflows that serve not just today’s team but the company we’re becoming.

What Makes Us Different?

Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we’re accelerating our investment in AI — and we’re genuinely passionate about the industry we serve. We build products we’re proud of, for customers we care about.

What You’ll Be Doing

• You’ll provide tier 1 and tier 2 technical support across Windows, macOS, and mobile platforms — troubleshooting software issues across Google Workspace, Microsoft 365, Zoom, Slack, and Duetto’s internal tools, and resolving authentication and SSO issues with Okta and other identity platforms.
• You’ll manage user accounts, group memberships, and application access permissions across multiple platforms — processing access requests, maintaining accurate asset inventory, and coordinating with the Senior InfoSec Lead on compliance and access reviews.
• You’ll deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar), troubleshoot endpoint compliance issues, perform remote hardware triage, and support mobile device setup and configuration across the EMEA region.
• You’ll support new hire onboarding and employee offboarding processes across EMEA — setting up and configuring laptops, monitors, peripherals, and mobile devices, primarily via remote or shipped configuration.
• You’ll establish and continuously improve help desk workflows, ticketing procedures, and SLA standards for EMEA — developing knowledge base articles, user guides, and self-service resources that reduce support burden and empower users.
• You’ll identify recurring issues, recommend solutions, and participate in global IT projects and system rollouts — building the documented, repeatable processes that scale with the organisation.

What We’re Looking For

You may be a good fit if you have:

• 5+ years of help desk or technical support experience
• Working knowledge of Windows 10⁄11 and macOS
• Experience with user account management in Azure AD/Entra ID or similar
• Basic networking knowledge — TCP/IP, DNS, DHCP, WiFi, VPN
• Experience with ticketing systems and structured support workflows
• Excellent customer service skills and professional written and verbal communication
• A self-motivated, autonomous working style — comfortable operating independently across a distributed, international team
• The right to work in Spain or the United Kingdom

Strong candidates may also have:

• Experience with MDM platforms — Intune, Jamf, JumpCloud, or equivalent
• Experience with SSO platforms — Okta, Duo, Google SSO, or similar
• Knowledge of Google Workspace and Microsoft 365 administration
• Basic scripting knowledge in PowerShell, Bash, or Python for simple automation
• Familiarity with automation tools such as Okta Workflows, Zapier, or Make
• Understanding of endpoint security concepts and compliance requirements
• Relevant certifications — CompTIA A+, Microsoft, Apple, or ITIL Foundation
• Experience supporting a distributed, international workforce
• Familiarity with Linux and basic command-line usage

Why Duetto?

• Autonomy with purpose. This is a role for someone who doesn’t need to be managed — you’ll own EMEA IT support, set the standard for how it operates, and build the processes that scale with the business.
• AI is how we work. Duetto is an AI-first organisation across every function — you’ll have access to tools and workflows that make you faster and more effective, and the support to adopt them as part of how you work.
• Real scope from day one. You’ll be supporting a globally distributed EMEA workforce across multiple countries and time zones, with direct partnership with Senior IT and InfoSec leadership.
• A company worth supporting. Duetto is the market leader in hospitality revenue management — the work you do keeps a high-growth, globally distributed team running at Duetto speed.

The Details

• Location: Remote — Spain or United Kingdom
• Department: IT
• Reports to: Senior IT Lead
• Candidates must have the right to work in Spain or the United Kingdom

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don’t need every item on this list. If you’re a technically solid IT support professional who thrives with autonomy, builds things that last, and wants to do it at a company with real momentum — we’d love to hear from you.

#LI-REMOTE

• Duetto’s EMEA team is growing — and this role is how we keep everyone running smoothly across time zones, platforms, and devices. As IT Support Specialist, you’ll be the go-to technical resource for EMEA-based employees: handling everything from day-to-day troubleshooting and access management to endpoint deployment and the process documentation that makes IT support scalable as the organisation grows. You’ll work closely with the Senior IT Lead and InfoSec team, operate with a high degree of autonomy, and build the repeatable, well-documented workflows that serve not just today’s team but the company we’re becoming.

What Makes Us Different?

Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we’re accelerating our investment in AI — and we’re genuinely passionate about the industry we serve. We build products we’re proud of, for customers we care about.

What You’ll Be Doing

• You’ll provide tier 1 and tier 2 technical support across Windows, macOS, and mobile platforms — troubleshooting software issues across Google Workspace, Microsoft 365, Zoom, Slack, and Duetto’s internal tools, and resolving authentication and SSO issues with Okta and other identity platforms.
• You’ll manage user accounts, group memberships, and application access permissions across multiple platforms — processing access requests, maintaining accurate asset inventory, and coordinating with the Senior InfoSec Lead on compliance and access reviews.
• You’ll deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar), troubleshoot endpoint compliance issues, perform remote hardware triage, and support mobile device setup and configuration across the EMEA region.
• You’ll support new hire onboarding and employee offboarding processes across EMEA — setting up and configuring laptops, monitors, peripherals, and mobile devices, primarily via remote or shipped configuration.
• You’ll establish and continuously improve help desk workflows, ticketing procedures, and SLA standards for EMEA — developing knowledge base articles, user guides, and self-service resources that reduce support burden and empower users.
• You’ll identify recurring issues, recommend solutions, and participate in global IT projects and system rollouts — building the documented, repeatable processes that scale with the organisation.

What We’re Looking For

You may be a good fit if you have:

• 5+ years of help desk or technical support experience
• Working knowledge of Windows 10⁄11 and macOS
• Experience with user account management in Azure AD/Entra ID or similar
• Basic networking knowledge — TCP/IP, DNS, DHCP, WiFi, VPN
• Experience with ticketing systems and structured support workflows
• Excellent customer service skills and professional written and verbal communication
• A self-motivated, autonomous working style — comfortable operating independently across a distributed, international team
• The right to work in Spain or the United Kingdom

Strong candidates may also have:

• Experience with MDM platforms — Intune, Jamf, JumpCloud, or equivalent
• Experience with SSO platforms — Okta, Duo, Google SSO, or similar
• Knowledge of Google Workspace and Microsoft 365 administration
• Basic scripting knowledge in PowerShell, Bash, or Python for simple automation
• Familiarity with automation tools such as Okta Workflows, Zapier, or Make
• Understanding of endpoint security concepts and compliance requirements
• Relevant certifications — CompTIA A+, Microsoft, Apple, or ITIL Foundation
• Experience supporting a distributed, international workforce
• Familiarity with Linux and basic command-line usage

Why Duetto?

• Autonomy with purpose. This is a role for someone who doesn’t need to be managed — you’ll own EMEA IT support, set the standard for how it operates, and build the processes that scale with the business.
• AI is how we work. Duetto is an AI-first organisation across every function — you’ll have access to tools and workflows that make you faster and more effective, and the support to adopt them as part of how you work.
• Real scope from day one. You’ll be supporting a globally distributed EMEA workforce across multiple countries and time zones, with direct partnership with Senior IT and InfoSec leadership.
• A company worth supporting. Duetto is the market leader in hospitality revenue management — the work you do keeps a high-growth, globally distributed team running at Duetto speed.

The Details

• Location: Remote — Spain or United Kingdom
• Department: IT
• Reports to: Senior IT Lead
• Candidates must have the right to work in Spain or the United Kingdom

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don’t need every item on this list. If you’re a technically solid IT support professional who thrives with autonomy, builds things that last, and wants to do it at a company with real momentum — we’d love to hear from you.

#LI-REMOTE

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where people feel valued, self-managed, and love to come to work.

The role

As a Product Support Specialist at Agile Six, you have a passion for facilitating flow. You understand that things that interrupt someone from accomplishing their goals can be incredibly frustrating and inefficient. You are able to track and manage multiple incoming issues to resolution, while communicating progress to affected parties in a clear and friendly way. You are able to empathize with a technically challenged, user of a system, as well as a senior Software Architect, and lead them to solutions they each can comprehend. You can connect dots, make recommendations based on trends and data, and drive initiatives (such as creating new intake methods or aligning our metrics and tracking mechanisms with ones that exist for other help desks in the ecosystem) to affect meaningful change from start to finish.

We’re looking for someone who knows how to work collaboratively, both internally with the team and externally with clients, stakeholders, and users. Coupled with this we’re looking for someone who is humble and constantly asks questions while also confident that everything needed can be learned.

Responsibilities

• Plan, prioritize, and schedule Helpdesk activities to ensure maximum issue resolutions within committed SLAs
• Record any incidents and provide support to all end users with the help of the team while documenting resolutions
• In collaboration with team members and leadership, implement and iterate on enterprise level support processes, procedures, and documentation
• Build a help desk work stream that supports our application’s end users and informs how to triage across the larger ecosystem
• Monitor and report on key production support metrics to track operational stability and identify actionable insights to drive continuous improvement
• Provide leadership within this work stream, going beyond ticket processing to shape the direction of help desk operations
• Communicate issues and resolutions clearly and succinctly across all levels of the organization, using standardized language and terms
• We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

Basic qualifications

• 8+ years of professional Helpdesk experience
  • A relevant Associate’s degree will count toward 2 years of experience. A relevant Bachelor’s degree will count toward 4 years of experience. A relevant Master’s Degree will count toward 6 years of experience.
• Experience creating and/or improving Help Desk standard operating procedures
• Excellent written and verbal communication skills, with a strong preference for clarity and concision
• A high degree of situational awareness
• Strong customer service orientation
• You must be able to obtain a Public Trust Federal security clearance
• Has lived and worked in the United States for 3 out of the last 5 years
• Some of our clients may request or require travel from time to time. If this is a concern for you, we encourage you to apply and discuss it with us at your initial interview

Additional desired qualifications

• Familiarity with the US Web Design System
• Experience working with government agencies
• You are a U.S. Veteran. As a service-disabled veteran-owned small business, we recognize the transition to civilian life can be tricky, and welcome and encourage Veterans to apply

At Agile Six, we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. Even if you don’t meet every requirement, we encourage you to apply. We’re eager to meet people who believe in our mission and who can contribute to our team in a variety of ways.

Salary and Sixer Benefits

As a small organization and government contractor, the roles we hire for depend on the contracts we hold and the funding available. Salaries at Agile Six are tied to predefined peer groups based on the staffing plans we sell to clients. People in the same peer group are paid within 2.5% of the peer group’s salary mean, even when their project work differs.

We post fixed, non-negotiable salaries so that you know what to expect, and to remove the bias and inequity that often show up in salary negotiations. We also periodically raise the salary of all Sixers to keep pace with market conditions.

For more information about our Pay and Equity practices, please contact our Recruitment team.

The salary for this position is $132,316.

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not controlling), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “ We build better by putting people first”.

All Sixers Enjoy:

• Self-managed work/life balance and flexibility
• Competitive salary
• Employee Stock Ownership (ESOP) for all employees!
• 401K matching
• Medical, dental, and vision insurance
• Employer paid short and long term disability insurance
• Employer paid life insurance
• Self-managed and generous paid time off
• Paid federal holidays and two floating holidays
• Paid parental leave
• Self-managed professional development spending
• Self-managed wellness days

Hiring practices

Agile Six is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor protected by applicable federal, state or local laws.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Unfortunately, we are unable to sponsor visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to careers@agile6.com. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Title Assistant job family applies to a wide range of administrative or support duties that broadly support residential, commercial and/or industrial title processes. Collates and gathers information, responds to inquiries, and reviews and validates the accuracy and completeness of data. Provides customer service to external clients and field escrow offices. This role may be found in a production center, branch office, or as part of a title team. May act in a liaison role and work with multiple parties to coordinate the resolution and completion of the title process. May also be in a specialized support role that supports the title process.

Employees gains skills and experience and can complete most tasks with little instruction.

What You'll Do

• Performs a wide range of administrative duties that require experience, skill and knowledge of title policies and practices.
• Creates and maintains files, records and reports; monitor and track workflow
• Responds to inquiries and gathers information to resolve issues and complete the title process. Communicates information and prepares documentation and reports
• Communicates with internal and external groups
• Other duties as assigned
  
  

What You'll Bring

• High School diploma or equivalent
• 2+ years title industry experience
• Experience with MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Customer service orientation
• Exercises good judgment
• Working knowledge of company and/or client operating systems
  
  

Pay Range: $20.34 - $27.12 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Growth, Technical Success Manager

About the Team

Customer Success at CircleCI plays a pivotal role with our customers. The team ensures our customers are getting value from our platform and identifying ways we can help solve meaningful business problems. You’ll nurture and grow a portfolio of clients, acting as a trusted advisor and ambassador for CircleCI across one of the most dynamic segments in the company.

We believe deeply in the continued development of each team member. In joining this team, you’ll be part of a community that prioritizes growth and promotion from within. As a rapidly evolving organization, there are real opportunities for progression — and you’ll have the tools, autonomy, and support to make an impact from day one.

About the Role

We’re looking for an outstanding Growth Technical Success Manager to help lead the success and expansion or a large book of business that sits within our largest revenue assisted customer segment. This is the right role for someone with strong technical depth who loves applying critical thinking to customer problems, accelerating time-to-value, and finding scalable, high-leverage ways to drive CircleCI adoption across a high-volume book of business.

You’ll join a team of Growth TSMs responsible for customers spanning diverse industries and deployment types. Success in this role means thinking with a one-to-many mindset — using data, digital programs, and increasingly AI-assisted tooling to deliver personalized, high-impact engagement at scale. You’ll be expected to deeply understand the segment’s unique business challenges and ensure that customers’ investment in CircleCI translates to measurable, relevant business outcomes.

What You’ll Do:

• Strategic Customer Management: Employ a strategic, one-to-many approach across growth customers — providing top-tier technical guidance, optimization insights, and best practices that maximize the value each customer derives from CircleCI.
• Program Development & Value Acceleration: Design and deliver digital programs, office hours, and scaled touchpoints — in collaboration with the broader growth team — that drive retention, product adoption, and measurable customer outcomes.
• Education & Content at Scale: Create technical educational content (videos, email sequences, webinars) and educate customers on new and existing platform features, ensuring the segment stays informed and engaged without requiring 1:1 time for every interaction.
• AI-Powered Workflows: Leverage AI tools to surface usage insights, draft personalized outreach, analyze customer health signals, and automate repetitive tasks — bringing efficiency and precision to how you manage a large, diverse book of business.
• Cross-functional Collaboration: Partner with Product, Sales, and Support to mitigate churn risk, relay segment-level customer feedback, and tailor communications to meet customers’ specific needs and contexts.
• Continuous Improvement: Contribute to the evolution of playbooks, tooling, and program design by sharing learnings from the segment and staying current on CI/CD trends, platform capabilities, and emerging customer success practices.

What You’ll Bring:

• 4+ years of experience in B2B customer success, technical support, or account management, including 2–5 years in technical or customer-facing roles within software or technology.
• Solid technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies; proficiency in Git and GitHub is a plus.
• Demonstrated ability to meet or exceed revenue growth and retention targets, with the strategic instincts to identify risk and expansion signals across a large customer base.
• AI fluency — actively using AI tools (e.g., Claude, ChatGPT, Copilot) in day-to-day workflows to draft communications, analyze data, surface insights, or scale customer engagement.
• Proficiency in customer success and support tooling such as Zendesk, HubSpot, Vitally, and Mode; comfortable navigating multiple systems and drawing actionable conclusions from data.
• Exceptional written and verbal communication skills with the ability to translate technical value into business impact for a range of audiences.

Bonus Skills (Nice to Have)

• Previous exposure to competing CI/CD platforms (GitHub Actions, Jenkins, GitLab CI, Buildkite) or DevOps tooling beyond CircleCI.
• Experience building or contributing to scaled digital CS programs (onboarding sequences, nurture campaigns, community channels).
• Background in technical content creation: instructional videos, email sequences, webinars, or documentation.
• Familiarity with prompt engineering or building AI-assisted workflows to automate or augment customer success activities.

United States Base Pay Range

$84,500—$105,500 USD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold

Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey.

You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.

Your Impact:

• Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
• Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
• Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
• Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
• Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
• Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
• Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
• Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
• Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
• Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
• Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

Your Qualifications:

• 3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
• Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
• Experience handling customer objections and guiding security-related discussions in a business-focused way
• Solid understanding of cloud security principles
• Knowledge of data privacy regulations such as GDPR and CCPA
• Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
• Ability to manage multiple priorities effectively in a fast-paced environment
• Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
• English spoken and written skills - advanced level

Standout Qualities:

• Experience with RFP automation platforms such as Loopio or Responsive
• Familiarity with the Collaborative Work Management (CWM) space
• Deeper experience in customer-facing security roles within SaaS organizations
• Strong consultative approach with the ability to position security as a business enabler
• Proactive mindset with a focus on continuous improvement and cross-functional collaboration

Team Dynamics:

Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.

Our Work Style:

• Customer-facing and highly cross-functional role partnering with Security, Sales, and Customer Success teams
• Fast-paced environment with multiple concurrent customer engagements and priorities
• Use of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responses
• Focus on collaboration, continuous feedback, and process improvement

Why Join Wrike?

• 18 Company Holidays + Paid Vacation
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Medical, Dental & Vision Insurance (Employees + Dependents)
• Employee Assistance Program (EAP)
• Life Insurance Plan

What’s Next?

• Intro call with a Recruiter

• Technical interview

• Cultural interview

Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.

#LI-AC1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Hello! I’m Allie, Head of Support here at Ashby. I’m excited to share that we’re hiring a Support Engineer in North America! 🎉

About this Role

As a Support Engineer, you will be at the center of providing an excellent experience to customers by diagnosing and resolving technical issues ensuring a high level of customer satisfaction through effective communication and problem-solving. You will assist with investigating and resolving technical issues that come to Support while identifying patterns in customer inquiries to drive product improvement, as well as opportunities to enable our Support team on technical concepts. Your knowledge of integrations and platforms will be key to your success, as you’ll leverage this expertise to address customer inquiries related to system integrations, data flow, and product functionality. You’ll be a key contributor to our documentation and enablement strategy while collaborating with Engineering and Support to address complex issues.

Role Responsibilities:

• Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers. Provide comprehensive support regarding the investigation of integration issues, API inquiries, and bug reports.

• Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues. Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.

• Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.

• Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.

• Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

• Continuous Improvement: Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements.

• Support Enablement: Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.

Role Requirements:

• Technical Expertise: Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting.

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Detail-oriented when documenting reproduction steps and consolidating relevant information to report technical issues internally.

• Customer-Focused: A passion for delivering outstanding customer service and a commitment to ensuring a positive customer experience.

• Team Collaboration: Ability to work effectively within a team and independently, with a proactive approach to solving problems.

• Adaptability: Comfortable working in a dynamic environment with the ability to adapt to product updates and processes improvements quickly.

You Should Apply If:

• You have a strong technical background, particularly in API integrations, and enjoy solving complex problems by analyzing logs and code.

• You are passionate about helping customers and providing a top-notch support experience.

• You have excellent communication skills and can convey technical information clearly to various audiences.

• You thrive in a collaborative environment and enjoy working closely with engineering teams.

• You are proactive, detail-oriented, and always looking for ways to improve processes.

You Should Not Apply If:

• You do not have a strong technical background or experience in technical troubleshooting.

• You are not comfortable with asynchronous collaboration or communicating in a thoughtful way with Customers, Support Team Members, or Engineers.

• You are not comfortable communicating with customers or explaining technical concepts in simple terms.

• You are not adaptable to changing environments and new technologies.

• You do not have a passion for customer-facing interactions and providing a great customer experience.

• You value in-office culture for motivation; this role is remote (given our office is in San Francisco) so we’re seeking self-starters!

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we’re proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell.

• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).

• We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we’re built accordingly.

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

• Intro Call with Recruiting - 30 Minutes

• Take Home Assessment - 1 week to complete

• Hiring Manager Interview - 45-60 Minutes

• Virtual Onsite - 120 Minutes

Benefits

• Competitive salary and equity.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

• Unlimited PTO with four weeks recommended per year.

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

• If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products— Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

• Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

• Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

• PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

The Bluebonnet Learning Bilingual Success Lead - Texas supports Great Minds in its mission to foster effective implementation of all curriculum products. This role is responsible for researching, writing, reviewing, and revising content that supports the implementation efforts of current and potential users of Great Minds-supported curricula. The Success Lead will develop professional learning experiences in alignment with best practices for adult learning. The Success Lead will also plan and lead associated internal learning and development on the developed professional learning experiences.

This role is an exceptional opportunity for an experienced educator, instructional coach, curriculum developer, or school leader who possesses K-5 SLAR knowledge and pedagogical expertise, passion for high-quality, knowledge-building curriculum, and the belief that every child is capable of greatness. While the work is remote, this will also be a highly collaborative position, necessitating a strong sense of teamwork and cooperation.

Responsibilities

• Design high-quality professional learning aligned to project vision and Bluebonnet Learning (Aprendizaje Bluebonnet SLAR K–5 & TEKS) standards

• Partner with the Texas Implementation Services team and collaborate cross-functionally to meet service development milestones

• Develop multi-year, equity-centered learning sequences (synchronous and on-demand) for teachers and administrators

• Create and contribute to professional learning resources (e.g., videos, facilitator guides, participant materials)

• Support internal learning experiences that prepare field-facing teams to deliver services effectively

• Apply an iterative design process informed by participant feedback and quantitative/qualitative data

• Ensure accessibility standards and visual design needs are met

• Maintain deep knowledge of Great Minds curricula and professional learning design

• Communicate proactively, meet deadlines, and approach challenges with a solutions mindset

• Foster a strong Great Minds culture grounded in trust, collaboration, and quality

• Support district implementation of Aprendizaje Bluebonnet SLAR and serve as LIFT District Coach for assigned districts

• Perform other duties as assigned

Requirements

Requirements

• Holds the following Texas Certifications:

  • Generalist (EC-6)- required

  • Bilingual Education Supplemental (EC-6) - Spanish - required

  • English as a Second Language Supplemental - preferred

  • Principal (EC-12) - preferred

• At least 5 years of experience developing professional learning content. This may include designing and writing in-person or virtual PD workshops, coaching tools and resources, and/or digital professional development courses

• School or district leadership experience (required)

• Extensive content knowledge in Spanish Language Arts and Reading (SLAR) and Reading Language Arts (RLA) TEKS, including foundational literacy

• At least 3 years of experience facilitating professional development workshops for teachers and administrators

• At least 1 year of experience supporting and leading implementation of Texas Education Agency OER instructional materials (“COVID Emergency Response” or “Bluebonnet Learning)

• Extensive, expert knowledge of pedagogical approaches

• Unmatched communication, writing, and editing skills

Attributes

• Deep content and pedagogical knowledge as they relate to improving instruction and leadership at all levels of a school system

• Extensive knowledge of public, charter, and private schools as well as the regional priorities, laws, and influences that impact education

• Passion for and commitment to the importance of high-quality, knowledge-rich curriculum

• Commitment to high standards, instructional quality, and continuous improvement for oneself and others

• Receptivity to feedback with a focus on reflective practice

• Highly collaborative with the ability to consistently exhibit diplomacy, tact, and integrity

• Appreciation for the challenges and victories faced everyday by educators and their leaders working toward improving student learning outcomes

• Empathy, curiosity, and the desire to continually grow as a learner

• Deep belief that every child is capable of greatness

Required Education

• Bachelor’s degree

• Preferred: Master’s degree in curriculum and instruction and/or administration

Status

Full-time

Location

• Remote

• Future travel (~20%) may be required

• Must live in Texas or adjacent to the region

The base salary range for this position is $90,000-$100,000, however the offered salarymay be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations.. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check and provide declaration of COVID-19 vaccination status. We do not require COVID-19 vaccination as a condition of employment; however, your vaccination status could impact your ability to perform this role at certain client sites.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

#LI-Remote

Growth, Technical Success Manager

About the Team

Customer Success at CircleCI plays a pivotal role with our customers. The team ensures our customers are getting value from our platform and identifying ways we can help solve meaningful business problems. You’ll nurture and grow a portfolio of clients, acting as a trusted advisor and ambassador for CircleCI across one of the most dynamic segments in the company.

We believe deeply in the continued development of each team member. In joining this team, you’ll be part of a community that prioritizes growth and promotion from within. As a rapidly evolving organization, there are real opportunities for progression — and you’ll have the tools, autonomy, and support to make an impact from day one.

About the Role

We’re looking for an outstanding Growth Technical Success Manager to help lead the success and expansion or a large book of business that sits within our largest revenue assisted customer segment. This is the right role for someone with strong technical depth who loves applying critical thinking to customer problems, accelerating time-to-value, and finding scalable, high-leverage ways to drive CircleCI adoption across a high-volume book of business.

You’ll join a team of Growth TSMs responsible for customers spanning diverse industries and deployment types. Success in this role means thinking with a one-to-many mindset — using data, digital programs, and increasingly AI-assisted tooling to deliver personalized, high-impact engagement at scale. You’ll be expected to deeply understand the segment’s unique business challenges and ensure that customers’ investment in CircleCI translates to measurable, relevant business outcomes.

What You’ll Do:

• Strategic Customer Management: Employ a strategic, one-to-many approach across growth customers — providing top-tier technical guidance, optimization insights, and best practices that maximize the value each customer derives from CircleCI.
• Program Development & Value Acceleration: Design and deliver digital programs, office hours, and scaled touchpoints — in collaboration with the broader growth team — that drive retention, product adoption, and measurable customer outcomes.
• Education & Content at Scale: Create technical educational content (videos, email sequences, webinars) and educate customers on new and existing platform features, ensuring the segment stays informed and engaged without requiring 1:1 time for every interaction.
• AI-Powered Workflows: Leverage AI tools to surface usage insights, draft personalized outreach, analyze customer health signals, and automate repetitive tasks — bringing efficiency and precision to how you manage a large, diverse book of business.
• Cross-functional Collaboration: Partner with Product, Sales, and Support to mitigate churn risk, relay segment-level customer feedback, and tailor communications to meet customers’ specific needs and contexts.
• Continuous Improvement: Contribute to the evolution of playbooks, tooling, and program design by sharing learnings from the segment and staying current on CI/CD trends, platform capabilities, and emerging customer success practices.

What You’ll Bring:

• 4+ years of experience in B2B customer success, technical support, or account management, including 2–5 years in technical or customer-facing roles within software or technology.
• Solid technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies; proficiency in Git and GitHub is a plus.
• Demonstrated ability to meet or exceed revenue growth and retention targets, with the strategic instincts to identify risk and expansion signals across a large customer base.
• AI fluency — actively using AI tools (e.g., Claude, ChatGPT, Copilot) in day-to-day workflows to draft communications, analyze data, surface insights, or scale customer engagement.
• Proficiency in customer success and support tooling such as Zendesk, HubSpot, Vitally, and Mode; comfortable navigating multiple systems and drawing actionable conclusions from data.
• Exceptional written and verbal communication skills with the ability to translate technical value into business impact for a range of audiences.

Bonus Skills (Nice to Have)

• Previous exposure to competing CI/CD platforms (GitHub Actions, Jenkins, GitLab CI, Buildkite) or DevOps tooling beyond CircleCI.
• Experience building or contributing to scaled digital CS programs (onboarding sequences, nurture campaigns, community channels).
• Background in technical content creation: instructional videos, email sequences, webinars, or documentation.
• Familiarity with prompt engineering or building AI-assisted workflows to automate or augment customer success activities.

United States Base Pay Range

$84,500—$105,500 USD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold

Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey.

You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value.

Your Impact:

• Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
• Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
• Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
• Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
• Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
• Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
• Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
• Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
• Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
• Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
• Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

Your Qualifications:

• 3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
• Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
• Experience handling customer objections and guiding security-related discussions in a business-focused way
• Solid understanding of cloud security principles
• Knowledge of data privacy regulations such as GDPR and CCPA
• Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
• Ability to manage multiple priorities effectively in a fast-paced environment
• Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
• English spoken and written skills - advanced level

Standout Qualities:

• Experience with RFP automation platforms such as Loopio or Responsive
• Familiarity with the Collaborative Work Management (CWM) space
• Deeper experience in customer-facing security roles within SaaS organizations
• Strong consultative approach with the ability to position security as a business enabler
• Proactive mindset with a focus on continuous improvement and cross-functional collaboration

Team Dynamics:

Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset.

Our Work Style:

• Customer-facing and highly cross-functional role partnering with Security, Sales, and Customer Success teams
• Fast-paced environment with multiple concurrent customer engagements and priorities
• Use of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responses
• Focus on collaboration, continuous feedback, and process improvement

Why Join Wrike?

• 18 Company Holidays + Paid Vacation
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Medical, Dental & Vision Insurance (Employees + Dependents)
• Employee Assistance Program (EAP)
• Life Insurance Plan

What’s Next?

• Intro call with a Recruiter

• Technical interview

• Cultural interview

Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.

#LI-AC1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Company Description

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.

We move fast, we care about craft, and we’re proud of what we’re building. If you’re energized by turning hard problems into real-world impact, we’d love to meet you

Job Description

Fully Remote - PST

We are seeking an Enterprise Technical Support Engineer with strong experience in API support, integrations, and custom technical solutions, ideally within the Insurance domain.

This role is critical in supporting enterprise customers who rely on APIs, data integrations, and custom-built workflows. You will act as a technical expert and liaison, helping customers design, troubleshoot, and optimize their integrations while delivering a high-touch, white-glove support experience. Operating effectively in a global support model, partnering with teams and customers across multiple time zones, including Australia

You will work cross-functionally with Product, Engineering, and Sales to ensure our platform integrates seamlessly into customer ecosystems and delivers maximum value.

Key Responsibilities

• Serve as the primary technical point of contact for enterprise customers leveraging APIs and integrations
• Troubleshoot and resolve API-related issues, including authentication, performance, data discrepancies, and errors
• Support custom integrations and customer-built solutions, diagnosing issues across systems and services
• Manage and prioritize complex support cases, with a focus on integration and data flow challenges
• Collaborate with Engineering to escalate, reproduce, and resolve bugs in APIs and custom implementations
• Provide technical guidance and best practices for API usage, architecture, and implementation
• Monitor and support critical customer workflows and integrations, ensuring reliability and performance
• Lead premium support engagements for enterprise customers with complex technical environments
• Contribute to API documentation improvements, developer guides, and knowledge base content
• Create technical content (videos, guides, examples) to improve developer onboarding and adoption
• Ensure SLA adherence and high-quality support delivery across all assigned cases
• Partner cross-functionally to improve proactive support, observability, and integration reliability
• Mentor team members on API troubleshooting and integration support best practices
• Assist with onboarding and training of new Technical Support Engineers
• Continuously develop expertise in APIs, integrations, and distributed systems
• Assist with escalated cases, triaging and resolving complex technical challenges.
• Meet individual KPIs.

Qualifications

Key Requirements

• 5+ years in Technical Support, with a focus on API support and integrations
• Strong experience troubleshooting REST APIs, web services, and distributed systems
• Experience supporting enterprise customers with custom implementations
• Familiarity with authentication methods (OAuth, API keys, tokens)
• Experience working with logs, monitoring tools, and debugging techniques
• Experience in Insurance or other enterprise SaaS environments preferred
• Bachelor’s degree in a field related to Computer Science, Engineering, Data Science, or GIS

Skills/Experience

• Strong understanding of HTTP protocols, request/response cycles, and error handling
• Ability to read and work with JSON, XML, and structured data formats
• Working knowledge of Python, JavaScript, or similar languages for debugging and testing APIs
• Experience using tools like Postman, cURL, or similar API testing tools
• Strong problem-solving skills across multi-system integrations
• Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders
• Familiarity with remote sensing, photogrammetry, and aerial imagery applications is a plus

Additional Information

Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of successand a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary

As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. You’ll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.

What You’ll Do

• Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
• Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
• Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
• Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
• Design and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

What You’ll Bring

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
• 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
• 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
• Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
• Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
• Proficiency with command-line tools and Linux operating system environments
• Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows

Nice to Have

• Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
• Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
• Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
• Experience with GraphQL or REST API debugging and integration
• Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)
• Experience with ServiceNow, Jira, or Zendesk in a support engineering context

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of successand a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Summary

As a Solutions Support Engineer, you will be part of a global team delivering expert-level technical support across the Wiz cloud-native security platform. You’ll investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense - working across AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a growing emphasis on AI-driven automation to scale support operations and improve resolution quality.

What You’ll Do

• Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
• Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
• Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
• Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
• Design and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

What You’ll Bring

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
• 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
• 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
• Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
• Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
• Proficiency with command-line tools and Linux operating system environments
• Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows

Nice to Have

• Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
• Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
• Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
• Experience with GraphQL or REST API debugging and integration
• Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)
• Experience with ServiceNow, Jira, or Zendesk in a support engineering context

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

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Headquarters: Cambridge, Cambridgeshire

Our client a fast-growing company providing a Saas solution for Accounting Teams. They are looking for a Customer Support Specialist with an accounting background to help the users of their software. You will handle support tickets create help content and work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions.

Key Responsibilities for the Customer Support Specialist:

• Respond to customer inquiries via chat, email, and ticketing systems
• Troubleshoot and escalate product issues
• Create and update help articles and tutorials
• Analyse user behaviour and support Customer Success using Gainsight
• Collect feedback to help improve the product and user experience

Requirements for the Customer Support Specialist:

• 2+ years in customer support, customer success, or educational content
• Strong communication, problem-solving, and organizational skills
• Experience with Microsoft 365/SharePoint
• Accounting background or experience with accounting software/workpapers
• Bonus: SaaS experience, content performance tracking, or UX knowledge

What We Offer for the Customer Support Specialist :

• Competitive pay and benefits
• Fully remote work
• A chance to shape customer experience and content strategy
• Supportive, collaborative team making an impact in the accounting industry

By applying for this Customer Support Specialist role, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies.

Exact Sourcing is an equal opportunities employer.

To apply: https://weworkremotely.com/remote-jobs/exact-sourcing-ltd-customer-support-specialist

Please see application instructions at the bottom of this job description.

Position Summary

The Online Admissions Counselor serves as a key representative of Bluefield University’s online programs, guiding prospective students from inquiry through enrollment. This position provides personalized support throughout the admissions process, including initial outreach, application assistance, admissions counseling, and coordination with internal departments to ensure a smooth transition into the student experience. The Counselor plays a vital role in meeting enrollment goals and upholding the mission and values of Bluefield University through high-quality, student-centered service.

Essential Duties, Responsibilities, And Functions

The essential duties, responsibilities, and functions of this position include, but are not limited to, the following:

• Proactively engage with prospective students through phone, email, text, and virtual meetings to provide program information and support the completion of applications.
• Guide applicants through the admissions process, including explaining requirements, collecting necessary documentation, and ensuring timely follow-up.
• Evaluate applicants for program fit and readiness in alignment with university admissions criteria and policies.
• Maintain accurate and timely documentation of student interactions and progressing the university’s CRM (Salesforce) and student information system (Jenzabar).
• Collaborate with Enrollment Advising, Financial Aid, and Registrar teams to ensure admitted students successfully transition into registration.
• Monitor individual pipelines to meet or exceed key performance indicators (KPIs).
• Support marketing and recruitment initiatives by participating in virtual events, webinars, and partnerships.
• Contribute to continuous improvement of enrollment processes and student experiences.
• Other duties as assigned.
  
  

Knowledge, Skills, Abilities, And Education/Experience

• Bachelor’s degree required or equivalent professional experience.
• Prior experience in higher education admissions, recruitment, or student services preferred.
• Strong interpersonal communication, customer service, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.
• Proficiency with CRM systems (e.g., Salesforce) and student information systems (e.g., Jenzabar) preferred.
• Goal-oriented mindset with the ability to achieve measurable enrollment targets.
  
  

Other Qualifications

• Must profess Christian faith and uphold the university’s values.
• Demonstrates professionalism, integrity, and a commitment to teamwork.
• Exhibits enthusiasm for serving students and advancing the mission of Christian higher education.
  
  

PERFORMANCE STANDARDS

This position is subject to at least an annual evaluation based upon the job duties, responsibilities, and functions as set forth above.

APPLICATION INSTRUCTIONS

Please Complete The Electronic Employment Application And Upload

• Letter of interest
• Resume
• 3 References
• Personal statement of Christian faith.
  
  

Additional information about Bluefield University is available at www.bluefield.edu. To be considered for this position, all application requirements listed above must be completed.

Bluefield University is a Christ-centered learning community developing servant leaders to transform the world. We are looking to hire employees who will embrace this mission.

Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.